Privacy Policy

Information we collect

Depending on how you interact with us, we may collect:

• Contact and business information, such as your name, business name, email address, telephone number, mailing address, and the information you submit through our contact form.
• Inquiry and service information, including questions, support requests, project details, scheduling preferences, service history, and other information you provide during sales or customer-care conversations.
• Call and SMS information, such as your telephone number, message content, timestamps, delivery information, and your SMS consent or opt-out preferences.
• Basic website information, such as standard server logs that may include an IP address, browser type, requested pages, timestamps, and security-related events. We do not currently use advertising cookies or website analytics trackers on this website.

Please do not send passwords, payment-card details, sensitive personal records, or other confidential credentials through the website contact form or SMS.

How we use information

We use personal information as reasonably necessary to:

• respond to individual sales inquiries and provide requested information;
• provide technical support, customer service, scheduling, and service coordination;
• communicate about active requests, appointments, projects, and services;
• maintain records of communications and customer preferences;
• operate, secure, troubleshoot, and improve our website and services;
• prevent fraud, misuse, and security incidents; and
• comply with applicable law and protect our rights, customers, and systems.

How we disclose information

We do not sell or rent personal information. We may disclose limited information to service providers that process information for us and are needed to operate our website, communications, or business services. We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect rights, safety, property, and security.

If Helpresso is involved in a merger, acquisition, financing, reorganization, or sale of business assets, information may be transferred as part of that transaction, subject to applicable law and the SMS-specific restrictions below.

SMS Privacy

Mobile numbers, SMS opt-in information, and SMS consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent will not be shared with third parties for their own marketing.

We may disclose SMS information only to service providers needed to deliver and support the messaging service, when legally required, or when reasonably necessary to protect rights, safety, and security. Those service providers may use the information only to perform services for Helpresso and not for their own marketing.

Helpresso Customer Care Messaging is used for one-to-one sales inquiries, customer care, technical support, scheduling, service coordination, and customer-requested replies. Message frequency varies according to your conversation and requests. Message and data rates may apply. Reply HELP for help or STOP to opt out. SMS consent is not a condition of purchase. See our SMS Terms and Conditions for complete messaging terms.

Retention and security

We retain personal information only for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining business and support records, resolving disputes, protecting security, and meeting legal obligations. Retention periods vary based on the type of information and our operational or legal needs.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission, messaging platform, or storage system can be guaranteed to be completely secure, and we cannot promise absolute security.

Your choices

You may ask us to review, correct, or delete personal information we hold about you, subject to applicable law and legitimate recordkeeping needs. You may opt out of SMS at any time by replying STOP. For SMS assistance, reply HELP. You may also contact us using the details below.

Children’s privacy

Our business services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website or messaging program.

Policy updates

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. We will post the revised policy on this page and update the effective date. Material changes apply prospectively unless otherwise required by law.

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